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The Loonext blog.

Plain-English guides on customer texting for small service crews: getting the business off one person's cell, staying on the right side of the texting rules, and answering every job that comes in.

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GUIDE

How to stop giving customers your personal cell number

A practical plan to move customers off your personal cell and onto one business text number, with copy paste templates and honest costs.

· 6 min read

GUIDE

How to get a business text number your whole crew can use

How to get a local business text number your whole crew can answer: new, ported, or text enabled, plus real costs and the honest US setup timeline.

· 6 min read

GUIDE

Group text, forwarding, or shared inbox? How small crews share one business number

Group threads, forwarding, and shared logins all work at first. Where each one breaks, and how a shared inbox lets a small crew answer one number.

· 6 min read

PRICING

What business texting really costs: every fee, itemized

A plain breakdown of business texting costs: platform fees, per seat pricing, number fees, carrier passthrough, registration, and hidden charges.

· 8 min read

PLAYBOOK

Missed calls are costing you jobs: the text-back playbook for trades

Text back every missed call within a minute. Copy and paste templates for plumbers, HVAC, salons, landscapers, and cleaners, plus follow up scripts.

· 6 min read

TEMPLATES

How to text a quote to a customer: timing, etiquette, and templates that win jobs

Copy and paste templates for texting quotes to customers, plus a follow up cadence and etiquette that win jobs without being pushy.

· 7 min read

NUMBERS

Can customers text your landline? How to text-enable the number you already have

Your landline can receive texts without changing your phone service. How text enabling works, which numbers qualify, and the honest timeline.

· 5 min read

NUMBERS

How to port your business number to a texting service without going dark

Keep your business number when you switch to a texting service. A pre port checklist, realistic timelines, and the voice vs texting gotcha.

· 7 min read

NUMBERS

A2P 10DLC registration: the honest timeline for a small business

What A2P 10DLC registration is, what it costs, why US sending takes about a week to approve, and what your crew can do while you wait.

· 5 min read

COMPLIANCE

A customer texted STOP: what just happened, and what to do next

What actually happens when a customer texts STOP, the mistakes that create real legal risk, and how customers can opt back in with START.

· 6 min read

COMPLIANCE

TCPA rules for texting customers: a plain-English guide for service businesses

What the TCPA actually requires when a service business texts customers: replies vs marketing, consent, STOP requests, and a checklist for this afternoon.

· 6 min read

COMPLIANCE

CASL texting rules for Canadian small businesses, in plain English

What CASL actually requires when a Canadian service business texts customers: consent, identification, unsubscribe, and STOP handling, in plain English.

· 7 min read