Stop retyping the same five texts.
The texts a crew sends all day, on my way, here's your quote, you're booked, get written once and sent in two taps. Then tag conversations the way you actually sell, mark the little things done right in the thread, and find any old message in seconds.
Saved replies
- On my wayHi {first_name}, it's {business_name}. On my way, should be with you in about 20 minutes.
- Photo requestCan you text us a photo of the problem, and one of the space around it?
- Quote follow-upHi {first_name}, just checking you received our quote. Any questions, text us here.
- Job doneAll done. We've cleared the line and tested it. Text us if anything comes up.
Preview
Hi Karen, it's Reyes Plumbing. On my way, should be with you in about 20 minutes.
Write it once. Send it in two taps.
Every service crew sends the same handful of texts on repeat: the on-my-way, the photo request, the quote follow-up, the booking confirmation. Saved replies let you write each one once and reuse it forever. In the composer, type / and your templates pop up; pick one and it drops into the message, ready to send or tweak.
Templates can carry variables, the customer's first name and your business name, which fill in at send time, and the editor shows you a preview of exactly what will ship. They belong to the business, not to one person: everyone works from the same set, so the whole team sounds consistent, and every template is editable to sound like you.
Tag it the way you sell. Check off what's handled.
A conversation carries a status for its state (new, open, waiting, closed) and tags for how it fits your pipeline. Loonext ships with a sell-ready set, quote sent, scheduled, won, lost, and every one is editable to match the words your shop actually uses. Tag a thread "Quote sent" and Monday morning you can pull up your open quotes and follow up, instead of losing the job to whoever replied first.
And inside a long thread, some messages are little tasks: "can you send someone this week?" Tap the message to mark it done. It draws a strikethrough and a check, notes who checked it off and when, and the whole crew sees it's handled. No separate to-do app.
Tags on this conversation
Scheduled is applied. Rename any of them to match how you sell.
Mark a text done
Can you send someone to look at the water heater this week?
Done · Priya · 2:14 PM
Checked off right in the thread. The whole crew sees it's handled.
The workflow layer, on a normal Tuesday.
The on-my-way, in two taps
Save it once: "On my way. Should be there in about 20 minutes." Type /, tap, sent. The customer knows you're coming and nobody typed a word from behind the wheel of a parked truck.
Monday's open quotes
Every quote you sent last week is tagged Quote sent. Open that list Monday morning, send the saved follow-up to each one, and the quiet jobs come back to life before lunch.
The tidy long thread
A three-week renovation thread piles up questions. Mark each one done as it's handled and the thread reads like a checklist the whole crew can trust, right where the conversation lives.
Your customer list, imported and searchable.
Bring your existing customers in with a CSV. The import shows you a dry-run preview, exactly which rows will import and which will be skipped, and why, before anything is written, and it makes an opted-out column explicit so you never accidentally text someone who asked you not to. Each contact carries a notes field for the things worth remembering: gate codes, preferences, the quirks of a property.
Everything is searchable. Type a name, a number, or a phrase like "water heater" and Loonext pulls up the matching conversations and contacts with the matching text highlighted, so "what did we quote the Nguyens in March?" is a five-second question.
The plain facts
- Templates are per-business and editable, and every plan includes them.
- A template never auto-sends. No drip sequences, no scheduled sends: you send every text.
- A done-mark is the light version: one tap on a message, no due date, no owner. When something needs those, promote it to a task instead. Neither is a construction suite: no Gantt, no dependencies, no dispatch.
The precise edges
These are texting-workflow tools, and it's worth being exact about where they stop.
- Saved replies are shortcuts, not automation.
- A template is a text you send with one tap; it never sends on its own, and there are no drip campaigns or scheduled sends. Two things do send by themselves, both in words you wrote: your after-hours auto-reply and your missed-call text back. Everything else is one tap away because it is a shortcut, not because the app is texting customers for you.
- Done-marks are on messages, not jobs.
- Marking a text done checks off a single message inside a thread, with a record of who did it and when. It keeps a conversation tidy; it isn't a task list, a job board, or a scheduler, and it won't pretend to be.
- Import is your list, with consent.
- CSV import is for customers you already have permission to text. Purchased or scraped lists are banned by our acceptable use policy, and the import preview surfaces opt-out status so you don't message someone who's already out.
Saved replies, tags, statuses, done-marks, search, CSV import, and contact notes are included on every plan. There's no workflow upsell: Starter is $29/mo for up to 3 people, Pro is $79/mo for up to 15 and a second number.
US shops pay a one-time $29 to register with the phone companies, once, ever, so the first month is $58 and every month after is $29.
30-day money-back guarantee. Full refund, including the registration fee. No fine print.
Templates that fit your trade
The best saved-replies pack is the one written for your work. Here's how templates and tags play out for a couple of trades, and where they live.
- Texting for cleanersRecurring confirmations and access instructions, saved and sent in two taps.
- Texting for plumbersThe on-my-way, photo-request, and quote-follow-up pack, ready to edit.
- The shared inboxWhere saved replies, tags, and done-marks live: one inbox, the whole crew.
- Loonext vs QuoWorkflow tools included, next to a per-user phone system.
Template and tag questions, straight answers.
How do I use a saved reply?
Do templates support the customer's name?
Can I edit the built-in tags?
Do templates send automatically?
What exactly does marking a text done do?
How does CSV import work?
Give your crew the shortcuts they'll actually use.
Saved replies, sell-pipeline tags, done-marks, and search, the workflow layer on your shared inbox, set up today, with US texting live once carriers approve.
$29/MO FLAT · MONTH TO MONTH · 30-DAY MONEY-BACK