One line for the whole plumbing crew.
Customers text a photo of the leak, or they call. Either way it reaches every tech at once and whoever is free answers, and the calls nobody can take leave a voicemail you can read between jobs. The owner's personal cell goes back to being a personal cell. A local business number, one shared inbox, $29 a month for the whole crew.
Works on the phones your techs already carry · Set up today · Month to month
You can't quote a water heater with your hands in a drain.
Every plumber knows the cycle: you're mid-job, the phone buzzes, and it's either a new customer you can't answer or a scheduled one asking where you are. Voicemail fills up. Callbacks slip. And every quote, address, and “yes please book me” lives on one personal phone that goes home with one person.
Texting fixes half of that on its own. Customers would rather text than call anyway. Loonext fixes the other half: the texts stop belonging to one phone and start belonging to the business, so the tech in the crawlspace and the one at the supply house are looking at the same conversation.
A Tuesday night, from the missed call on.
A backed-up floor drain at 9 on a Tuesday night. The call nobody was there to take leaves a voicemail you can read, texts him back on its own, and the photo lands two minutes later. A note to bring the auger, an assignment, a price, a booking. The whole call-out handled in one conversation, and nobody's dinner got ruined.
Marcus T
(647) 555-0121
Left a voicemail · 27s
Play voicemail (27s)Yeah, hi, it's Marcus over on Wrenfield. Our basement drain is backing up every time the washer runs. Call me back tonight if you can.
This customer called and no one picked up, so we texted them back
Priya assigned this conversation to Dale
Dale added the tag Scheduled
Where a shared inbox earns its keep in a plumbing business.
Photo triage before you roll a truck.
“Send me a picture of the shutoff” saves more wasted trips than any scheduling app. Photos land right in the conversation, free to receive, visible to the whole crew, so the tech who shows up has already seen the job.
On-my-way texts, in two taps.
Save it once: “On my way. Should be there in about 20 minutes.” Type “/”, tap, sent.
Quote follow-ups that actually happen.
Tag a conversation “Quote sent” and it stays visible until someone closes it. Monday morning, open the Quote sent list and follow up on the water heater swap instead of losing the job to whoever texted back first.
After-hours texts, without the after-hours phone.
A 9pm “no hot water” text waits safely in the inbox instead of ruining someone's dinner. Whoever opens up in the morning sees it, replies, and books it. If you do want evening pings, push notifications are per person, so only the on-call tech gets buzzed.
Six texts every plumbing crew sends. Steal these.
Six saved replies worth setting up on day one: the on-my-way, the photo request, the quote nudge, written the way a plumber actually talks. Save each one once and it's two taps forever.
Type / in the composer, tap one, send. Every template is editable before it goes out, and {first_name} fills in the customer's name by itself.
Saved replies
- On my wayOn my way. Should be with you in about 20 minutes.
- Photo requestCan you text us a photo of the problem, and one of the shutoff valve if you can find it? It helps us bring the right parts.
- Quote follow-upHi, just checking you received our quote. Happy to answer any questions, and if the timing's not right, no pressure.
- Booking confirmationYou're booked for Thursday between 9 and 11. We'll text you when we're on the way.
- Job doneAll done. We've cleared the line and tested it, so you're good to run the washer. Any issues in the next 30 days, text us here.
- Review askGlad we could help, {first_name}. If you have a minute, a Google review goes a long way for a small shop like ours.
Built for how a plumbing crew actually works.
Your number on the trucks.
A local number that belongs to the business. Techs come and go; the number and every conversation stay.
Assign jobs to techs.
Every conversation has one owner, so two techs never book the same drain and no customer waits on “I thought you had it.”
Notes the customer never sees.
“Gate code 4482, dog is friendly, quote high, last visit ran long.” Right in the thread, marked internal, never sent.
Works from the crawlspace.
Any phone, no app to install, one-handed. Dark mode for the 6am starts, push notifications when a customer texts.
$29 a month. The whole crew.
Starter covers 3 people, 1 local number, and texting included on a fair-use basis, not a hard cap: almost every 2 or 3 person shop stays comfortably inside it, and the composer shows the count before you send. Bigger crew? Pro runs $79, fits up to 15 people, and adds a second number. Month to month, no contracts.
Receiving texts is free and unlimited on every plan. Photos are free to receive and saved for you; storage is free.
US shops register once with the phone companies before US texting turns on, usually 3 to 7 business days. The fee is a one-time $29, so $58 your first month, then $29 after.
Texting and pictures are included under an automated fair-use policy, and almost every crew stays well inside it. The concrete numbers live in our fair use policy.
See full pricing. Every cost is on that page.Plumber questions, straight answers.
Can customers text us photos of the job?
Yes. Photos of the drip, the drain, and the mystery valve all land in the conversation, free to receive. Your crew sees them before anyone rolls a truck.
My techs aren't tech people. Will they use it?
If they can text, they can use Loonext. It looks like texting. They open a link on their own phone, and they're in. Nothing to install, no training day.
What about texts that come in at night?
They wait in the inbox. Nothing gets lost and nobody's dinner gets ruined. Notifications are per person, so an on-call tech can get the evening buzz while everyone else sleeps.
We're two guys and a van. Is this overkill?
Starter is $29 for up to 3 people. It's built for exactly two guys and a van. You get the business number, the shared history, and the saved replies; when you hire, they're in with a link.
Do “on my way” texts eat into our included texting?
Each plain on-my-way text counts as one, and the composer shows the count as you type. Texting is included on a fair-use basis sized for a working crew, so on-my-way texts are exactly what it's for. If a month runs hot, extra texts bill at a small per-text rate, with alerts at 80% and 100% and a spending cap you control, so there are no surprise bills.
We're a licensed plumbing company. What's the registration process?
We file it all for you. It's about two minutes of plain questions at signup: your legal business name, address, and your EIN. Don't have an EIN? There's a sole proprietor path, where we text you a verification code and handle the rest. You can receive texts right away, and texting US customers turns on once the phone companies clear you, usually 3 to 7 business days.
Get the texts off your personal cell.
A local number and a shared inbox for the whole crew, set up today. Receiving texts works right away, and texting US customers turns on once the carriers approve you, about a week.
$29/mo flat · Month to month · 30-day money-back