Every customer text, in one inbox the whole crew can see.
A customer texts your business number and the conversation shows up on every phone on the team. Whoever is free picks it up, it gets exactly one owner, and nobody has to ask around about who answered the Hendersons. The number, the history, and the customers stay with the business.
Assign to
Priya RDale KMarcus OA text stops being one person's problem.
When a customer texts your business number, Loonext turns that text into a conversation everyone can see. Priya sees it. Dale sees it. Marcus sees it. Whoever is free picks it up, and because the whole crew is looking at the same thread, two people never reply to the same customer, and nobody assumes someone else already did.
Every conversation carries one owner and one status: new, open, waiting, or closed. Filter to Open and you're looking at exactly the work that still needs a human. Filter to Mine and you're looking at your own. It's the difference between a phone that buzzes at random and a queue you can actually clear.
Three jobs the inbox does every day.
Morning triage
Open the inbox with your first coffee. Everything that came in overnight is sitting in one list: assign the urgent one to whoever's closest, reply to the easy ones, and the day starts sorted instead of scattered across three personal phones.
One owner per thread
Assign a conversation and it shows on every phone: an owner chip on the row, a line in the thread. One owner means no double replies and no silent gaps, and anyone can still step in when they're needed.
Search as memory
Every message and contact is searchable. "What did we quote the Nguyens in March?" takes five seconds, not a phone poll around the crew. The answer is in the thread, with the matching text highlighted.
Talk about the job without texting the customer.
Some of what a crew needs to say should never leave the building: gate codes, "quote high, last visit ran long", the quirks of a property. Internal notes live right inside the conversation, drawn in an unmistakable marked card with a lock, and they are never sent to the customer. The next person who opens the thread has the context exactly where they need it.
And the inbox is live. When Dale replies, the conversation updates on every other phone: the status changes, the snippet updates, the thread re-sorts. Nobody refreshes, nobody wonders, nobody replies twice.
The plain facts
- Receiving texts is free and unlimited on every plan. Photos are free to receive and saved for you; storage is free.
- Starter seats 3 people, Pro seats 15. Real limits, never per-seat billing.
- Calling is included on every plan, on the same number: incoming calls ring the whole crew inside Loonext and whoever is free answers, you call customers back from the app on the business number, and callers you miss get a voicemail and an automatic text back. No phone menus, no queues, no desk phones.
The shared inbox is the whole product, at one flat price for the whole crew: $29/mo on Starter for up to 3 people and one local number, $79/mo on Pro for up to 15 people and two numbers. Texting is included on a fair-use basis rather than a hard cap, sized so almost every crew stays comfortably inside it, and receiving texts is always free and unlimited. The concrete numbers live in our fair use policy.
US shops also pay a one-time $29 to register with the phone companies, charged once, ever, so the first month is $58 and every month after is $29.
30-day money-back guarantee. Full refund, including the registration fee. No fine print.
See the shared inbox in your trade
The inbox is the same for every crew, but the way it earns its keep is specific. Here's how it plays out in a few trades, and where the flat price stands next to the per-user tools.
- Texting for plumbersPhoto triage, on-my-way texts, and after-hours texts in one shared inbox.
- Texting for HVACThe no-heat morning rush, triaged across the whole crew.
- Templates and tagsSaved replies, sell-pipeline tags, and done-marks inside the inbox.
- Loonext vs HeymarketA shared inbox at a flat price, next to a per-user platform.
Shared inbox questions, straight answers.
How many people can share one inbox?
Can two people reply to the same customer by accident?
Do customers know it's a shared inbox and not one person's phone?
What happens to conversations when a teammate leaves?
Is the inbox live, or do I have to refresh?
Can I search old conversations?
Give your crew one inbox to share.
A local business number and a shared text inbox the whole team can see, set up today. Receiving texts works right away, and texting US customers turns on once the carriers approve you, about a week. See the price.
$29/MO FLAT · MONTH TO MONTH · 30-DAY MONEY-BACK