Your number rings the whole crew, not one person's pocket.
A customer calls the number on your van. Every teammate's Loonext rings at once and whoever is free takes it. Nobody picks up because you're all under a sink? They leave a voicemail, we write it down so you can read it between jobs, and they get a text back before they call the next business. Calling is included on every plan, with nothing to switch on.
Incoming call
“Hi, it’s Ray over on Bishop Street. My hot water’s gone completely and I’ve got family in Friday. Any chance somebody could come out Thursday? Same number back, thanks.”
Written down automatically · texted back: “Sorry we missed you, we’ll call first thing.”
The app is the phone.
There is no forwarding, no bridge to somebody's cell, and no handset to buy. The call arrives inside Loonext on every phone and computer the crew is signed in on, and the first person to hit Answer gets it. The rest stop ringing. That is the whole mechanism, and it is why a call no longer depends on one person being free.
When you call a customer back, it goes out from your business number, never from the phone in your hand. They see the same number they called, they can call it again, and no tech ever hands out a personal mobile to get a job done.
A call is a first-class part of the conversation, not a separate log. It sits in the customer's thread beside their texts, so the person who picks up next reads what was said last time instead of starting over.
Three calls a week that used to go somewhere else.
The one nobody could take
Four of you are on jobs at 8:52 pm. The caller leaves a voicemail, Loonext writes it down, and it arrives as something you can read at a red light instead of a badge you have to find somewhere quiet to listen to. They get a text back in your own words, so the job is still yours in the morning.
The one the office should take
Screening tells you who is calling before you commit to the conversation, and caller ID name goes out with your calls as well as arriving with theirs. If it turns out to be a job for someone else, transfer it to them mid-call rather than asking the customer to hang up and dial again.
The one that becomes work
The customer describes a job on the phone. Turn that call into a task with an owner, an address and a due date, linked back to the call it came from, so "book the Hendersons for Tuesday" stops living in the head of whoever answered.
A shared line, not a call center.
There are no phone menus, no press-one-for-service, no hold queues, and no agent scoring. A caller does not meet a robot; they meet whoever on your crew is free. That is a deliberate limit, and it is the right one for a business where the person who answers is often the person who does the work.
There is no desk phone and no SIP handset to configure, and calls do not forward to a cell. Loonext needs microphone permission on the device you answer from, and a phone with the app closed is reached by a push notification rather than a ring, so the calls that matter most are the ones you have notifications turned on for.
Calls are not recorded. Voicemails are, because the caller chose to leave one, and the recording plus its transcript live in the conversation like any other message.
The plain facts
- Calling is included on every plan, both directions, with nothing to turn on and no add-on to buy.
- Starter includes 2,500 calling minutes a month and Pro includes 6,000, shared across incoming and outgoing. A minute counts only when somebody actually talked; ringing never does.
- Voicemail transcripts are written by Lou, our assistant, and are capped at 500 a month per workspace. Past the cap the recording still arrives, just without the write-up.
- No cell forwarding, no desk phones, no phone menus or queues. The app is the phone, and it needs microphone permission to be one.
Calling costs nothing extra: $29/mo on Starter covers up to 3 people and $79/mo on Pro covers up to 15, and calls are included at both prices. Minutes work the way texting does, on a fair-use basis rather than a hard cap, with a spending limit you set and an email at 80% and again at 100% before a single paid minute is billed. The concrete numbers live in our fair use policy.
30-day money-back guarantee. Full refund, including the registration fee. No fine print.
The rest of the line
Calls are one half of what arrives on your business number. Here is the other half, and where the flat price stands next to the per-user tools.
Call questions, straight answers.
Does the call ring my actual cell phone?
What happens when nobody answers?
Can two people answer the same call?
What number do customers see when we call them?
Can I transfer a call to someone else on the crew?
Are calls recorded?
Do I need a desk phone or a special headset?
Stop losing the calls nobody could take.
Calls and texts on one business number, answered by whoever is free, set up today. Receiving texts works right away, and texting US customers turns on once the carriers approve you, about a week. See the price.
$29/MO FLAT · MONTH TO MONTH · 30-DAY MONEY-BACK