30-day money-back guarantee

If Loonext isn't right for your crew, tell us within 30 days of signing up and we'll refund your first invoice in full, the subscription and, if you paid it, the one-time $29 registration fee. No "minus credits used": the texts you sent during those 30 days are on us. No forms, no retention call. The guarantee covers the first 30 days of your first Loonext subscription; it doesn't reset if you cancel and come back later. It is also part of our terms of service.

If you paid for a year up front, the same 30 days cover the whole amount. A guarantee that gets smaller the more you commit is not a guarantee, so we refund the year in full on the same one email.

After 30 days, a prepaid year is refundable for the months you haven't used, and we don't claw back the discount to do the arithmetic: the months you did use are charged at what you actually paid for them, not at the monthly rate. Months already used aren't refunded, because you used them.

Email support@loonext.com from the email address on your account within your first 30 days and say you'd like the refund. That's the whole process. You don't need to give a reason, though we appreciate hearing what didn't work. We reply.

We cancel your subscription and refund your full first invoice to your original payment method through Stripe. We issue the refund promptly, typically within one business day of your email; depending on your bank or card issuer it can take 5 to 10 business days to appear on your statement.

Your number follows the same 30-day hold as any cancellation (see our terms): if you resubscribe within 30 days you keep it; after that it is released and can't be recovered.

Questions about the guarantee? Email support@loonext.com or use our contact page.